Frequently Asked Questions

Is Linen supplied?

Yes, in fact the beds are made up ready for you to crawl into after a day of traveling. All you need to do is bring your hot water bottle in winter.

What happens if I have an early flight?

In most cases we can have the apartment ready for you. If not, we supply a key to the complex, store your luggage and direct you to a couple of coffee shops, the beach or to a deck chair by the pool. We text your mobile when the apartment is ready.

I'm arriving late and don't won't to disturb you, what shall I do?

Plenty of guests arrive late. We have a key safe. Prior to your arrival, if you have notified us of a late check-in we email a letter full of instructions and photos of the foyer/key safe entry.

What happens if I forget to tell you we are arriving late or my flight is delayed?

The key will be left in the safe with a letter attached to the entry door with your check-in details. We will also send a text to your phone to inform you before we go to bed!

Do you have rooms with more than 1 queen/king bed in the apartment?

Yes, we do. Most rooms are made up as 1 queen and then singles but we have multiple rooms with zip lock beds that can be made into large kings. Please let us know when booking.

I don't have a car, how will I get food?

We are happy for you to order food on line from Coles or Woolworths to have delivered prior to arrival. Please notify us of expected delivery time and put “Reception” rather than your apartment no. We put the cold things in the fridge for you.

I want to order a box of wine for delivery, is that OK?

Go for it, you are on holidays. Just let us know approx delivery date/time of delivery.

My elderly parents are staying, what happens if they get sick?

We will help in whatever way is needed. We can call an ambulance, arrange a house call Dr., offer support to the partner and if needed extend the stay. Please register your phone no.s prior to parents arriving.

My parents want a very posh apartment but we have young children and would prefer clean, comfortable but relaxing. Is this possible?

Sure is, that is why we love direct phone or email contact. We can discuss your needs and advise on the best apartment for you, photos are available on the website but if you need additional photos to make your decision, please ask.

Do you have Foxtel?

We certainly do. We have a number of sports channels. If your “sport” is not available we will try to get it for you. There are also a few movie, crime and Nat Geo channels available. All seasonal. Free to air channels are also available and Kids 24 is quite popular.

I still have some questions for you?

Please phone 07 5536 7154 and ask!